Privacy Policy

1. Who we are

my family court ("we", "us", "our") is the data controller for the personal data processed through this Service. You can contact us at support@myfamilycourt.com.

2. What we collect

• Account data: name, email address, password hash, and authentication metadata.
• Case data you enter: case titles, roles, hearings, diary entries, allegations, and uploaded evidence (which may include special-category data such as information about health, family life, or criminal allegations).
• AI Assistant conversations: the messages you send and receive.
• Technical data: device, browser, IP address, and usage logs, used for security and to keep the Service working.

3. How we use your data

• To provide the Service — save your case, generate drafts, run the AI assistant.
• To keep your account secure and prevent abuse.
• To communicate with you about the Service (account emails, security notices).
• To improve the Service in aggregate, using de-identified data.

We do not sell your personal data, and we do not use Your Content to train third-party AI models.

4. Legal bases (UK GDPR)

• Contract: to deliver the Service you have signed up for.
• Legitimate interests: to secure the Service, prevent fraud, and improve features — balanced against your rights.
• Consent: for any optional processing, such as marketing emails or storing special-category evidence you choose to upload. You can withdraw consent at any time.
• Legal obligation: where we must retain or disclose data to comply with the law.

5. Sharing your data

We share personal data only with processors who help us run the Service — cloud hosting, database, storage, email delivery and AI inference providers — under written contracts that require them to protect your data. We do not share your case content with anyone else unless you ask us to, or unless we are compelled to by law.

6. International transfers

Some of our processors are located outside the UK/EEA. Where that is the case, transfers are protected by adequacy decisions, UK International Data Transfer Agreements, or Standard Contractual Clauses with additional safeguards.

7. Retention

We keep your account and case data for as long as your account is active. If you delete your account, we delete or anonymise your personal data within 30 days, except where we are required to keep it longer for legal, tax, or security reasons. Backups are rotated on a rolling basis and purged within 90 days.

8. Security

Data is encrypted in transit (TLS) and at rest. Access controls limit who can see your data. Only you can read your case content by default — administrators do not routinely access user cases and never do so without a lawful reason.

9. Your rights (UK & EU GDPR)

You have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten") where the legal bases allow.
• Restrict or object to processing.
• Port your data to another service in a machine-readable format.
• Withdraw consent at any time.
• Not be subject to a purely automated decision that has legal or similarly significant effects. AI drafts on the Service are suggestions only and are always subject to your review.

To exercise any of these rights, email support@myfamilycourt.com. We aim to respond within 30 days.

10. Complaints

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, or to your local EU supervisory authority.

11. Cookies

We use a small number of strictly necessary cookies to keep you signed in and to keep the Service secure. We do not use advertising cookies. We may use privacy-respecting analytics that do not identify individuals.

12. Children

The Service is not intended for people under 18. We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us and we will delete it.

13. Changes

We will post updates to this policy here and, for material changes, notify you by email or through the Service.